|
CUSTOMER SERVICE
Order Status and Account Assistance
Please visit our [account help] page to check the status of an order, review previous orders, or access your account information.
Shipping Policy
Every attempt will be made to ship your order within one business day.
Shipping charges are automatically calculated during check-out and are based on your location, the total weight of your order, and how quickly you wish to receive your merchandise. You will have an opportunity to review your shipping charges prior to finalizing your order.
International Orders
The Paperweight Company does not ship to countries outside the United States.
Wholesale Orders
Please [click here] for information on placing a wholesale order.
Returns and Exchanges
Due to the nature of our products, we regret that we are unable to accept returned merchandise. All sales are final.
Damaged Merchandise
If a paperweight arrives damaged, please [contact us] as quickly as possible. Damage claims must be received within five days of receipt. Please retain the shipping carton for possible inspection by the delivery carrier.
Other Questions
If you have a question that's not addressed here, we invite you to [contact us] for more personal assistance.
|
|
